$20 automatically added to accounts of first time users
Frequently Asked Questions:
Pay Per Order
How does Pay Per Order work?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
What is the price per pound?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Are there any extra fees?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Subscribe & Save
What is Subscribe & Save?
Subscribe & Save is our monthly laundry plan where you pay per bag, not per pound and save up to 52% compared to Pay Per Order.
Do unused bags roll over?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Can I cancel or change my plan?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Laundry Instructions
Do I need to separate my white, colored, and delicate laundry items?
Subscribe & Save is our monthly laundry plan where you pay per bag, not per pound and save up to 52% compared to Pay Per Order.
I like unscented detergent and light starch. Will you record my preferences?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Do I need to separate my dry cleaning/dress shirts from my wash & fold laundry?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
I have a stain, can you get it out?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Billing
What are your prices?
Our pricing varies by service. Pay Per Order starts at $2.99 per pound. Subscribe & Save plans start at $70 per month for 1 bag. Visit our pricing page for complete details.
Can you help estimate how much my wash & fold laundry will weigh, since it's priced as Laundry by The Pound?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Do you have gender-neutral pricing on items like womens' blouses and mens' dress shirts?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Is there a minimum charge?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
What are my payment options?
What are my payment options?
Pickup & Delivery
What time do you pickup or deliver?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
What days do you pickup & deliver in my area?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Do you have gender-neutral pricing on items like womens' blouses and mens' dress shirts?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Do I have to be home for pickups and deliveries?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Do you pickup and deliver on holidays?
+ What are my payment options?
How do I cancel a scheduled pickup?
+ What are my payment options?
Should I tip the driver?
+ What are my payment options?
Other Questions
Where do I get Laundry Care Express bags for my first pickup?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
I will be traveling (have an important meeting, special event, etc.). Is it okay to schedule my pickup so that the delivery is the day before my departure?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
What can I do with the hangers and plastic bags that I get with my deliveries?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Do you offer gift certificates?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Another question?
+ What are my payment options?
Still Need Help?
Can’t find the answer you’re looking for? Our support team is available 24/7 to assist you with any issues.
Services
Wash & Fold Laundry
Dry Cleaning/Launder & Press
Dress Shirt Laundry
Residential Services
Commercial Services
About Us
Why You’ll Love It!
What People Are Saying
FAQ
Contact Us
Getting Started
Pickup and Delivery Options